We care deeply about your shopping experience. If your order arrives with a quality issue, please contact us within 24 hours of receiving your items.
Eligible for Return or Exchange:
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Product spoilage or abnormal condition (for frozen items)
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Damaged or leaking products
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Severely damaged packaging affecting product quality
How to Request:
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Contact us within 24 hours through the Contact Us page or by email;
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Provide clear photos or videos showing the issue;
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Once verified, we will arrange a replacement or refund.
Please Note:
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Returns or exchanges are not accepted for taste preference or improper storage;
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Only products with verified quality issues are eligible.
Thank you for your understanding and support — we’re committed to ensuring every order meets our quality standards.