Privacy policy
Last Updated: March 5, 2025
This Privacy Policy outlines how Jin Lian International Trading Inc. ("we," "us," or "our") collects, uses, and discloses your personal information when you access and use our services, purchase products from jinlianfoods.com (the "Website"), or otherwise communicate with us in connection with the Website (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a visitor to the Website, or any other individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last Updated" date accordingly, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and how we use it depends on how you interact with us.
In addition to the specific purposes outlined below, we may use the information we collect about you to communicate with you, provide, improve, or enhance the Services, comply with any applicable legal obligations, fulfill any applicable terms of service, and protect or maintain the operation of the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Website and how you use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you provide to us directly through the Services may include:
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Contact Information, such as your name, address, phone number, and email address.
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Order Information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account Information, such as your username, password, security questions, and other information used for account security purposes.
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Customer Support Information, such as the information you choose to include in your communications with us, for example, when sending a message through the Services.
Certain features of the Services may require you to provide specific information about yourself directly. You may choose not to provide this information; however, doing so may limit your ability to use or access those features.
Information We Collect About Your Use of the Services
We may also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, details about your network connection, your IP address, and other information regarding your interactions with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
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Companies that support our Website and Services, such as Shopify.
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Our payment processors, who collect payment information (such as bank account, credit card, or debit card information and billing address) to process your payments, fulfill your orders, and provide you with the requested products or services in order to perform our contract with you.
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When you visit our Website, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may use online tracking technologies (such as pixels, web beacons, software development kits, third-party libraries, and cookies) to automatically collect certain information.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. Please also see the section below: Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services.
We use your personal information to provide you with the Services and to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipping, handling returns and exchanges, and performing other features and functions related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In such cases, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising.
We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, SMS, or mail and displaying advertisements for products or services. This may include using your personal information to better tailor our Services and advertising on our Website and on other websites.
Security and Fraud Prevention.
We use your personal information to detect, investigate, and take action against potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
Communicating with You and Improving the Services.
We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest so that we can respond to your needs promptly, deliver efficient services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Website. For specific information about the Cookies we use through Shopify to support our store, please refer to: https://www.shopify.com/legal/cookies.
We use Cookies to support and enhance our Website and Services (including remembering your actions and preferences), conduct analytics, and better understand how users interact with the Services (which aligns with our legitimate interests in operating, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Website to better tailor services, products, and advertising on our Website and on other websites.
Most browsers are set to accept Cookies by default, but you can choose to delete or reject Cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause certain Services (including specific features and general functionality) to no longer work properly or become unavailable. Additionally, blocking Cookies may not fully prevent us from sharing information with third parties (such as our advertising partners).
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for purposes of fulfilling our contractual obligations, for our legitimate business interests, or as otherwise described in this Privacy Policy. These circumstances may include:
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To Vendors and Service Providers: We may disclose your information to third-party vendors or service providers who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, shipping, and logistics.
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To Business and Marketing Partners: We may share your information with our business and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy statements.
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At Your Direction or with Your Consent: We may disclose your information to third parties when you instruct us to do so, request it, or otherwise consent to such disclosure. This may include disclosing information to facilitate the delivery of products to you or when you use social media widgets or login integrations, subject to your consent.
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To Our Affiliates: We may disclose your information to our affiliates or within our corporate group where necessary for our legitimate interests in operating our business effectively.
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In Connection with Legal Obligations or Business Transactions: We may disclose your information as part of a merger, sale, reorganization, bankruptcy, or other business transaction. We may also disclose your information to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar legal requests), to enforce our terms of service, or to protect or secure the operation of the Services, our rights, and the rights of others.
We may disclose the following categories of personal information and sensitive personal information for the purposes outlined in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information" above:
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We do not use or disclose sensitive personal information without your consent, nor do we use it to infer characteristics about you.
Third-Party Websites and Links
Our Website may contain links to websites or other online platforms operated by third parties. If you follow a link to a site that is not owned or controlled by us, you should review that party’s privacy and security policies, as well as their terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public areas, including on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, and is not subject to this Privacy Policy or under our control. The inclusion of such links does not imply our endorsement of the content on those platforms or their owners or operators unless otherwise disclosed within the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion of that information.
As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” (as those terms are defined under applicable laws) the personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measure is absolute or perfectly secure, and we cannot guarantee “absolute security.” Additionally, any information you transmit to us may carry some security risks during transmission. We recommend that you do not send sensitive or confidential information to us through unsecured channels.
We retain your personal information for as long as necessary depending on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights
Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances. In some cases, we may deny your request where permitted by law.
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Right to Access / Know: You have the right to request access to the personal information we hold about you, including details about how we use and share your information.
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Right to Deletion: You have the right to request that we delete the personal information we maintain about you.
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Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
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Right to Portability: In certain circumstances (subject to exceptions), you have the right to receive a copy of your personal information and request that we transfer it to a third party.
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Right to Restrict Processing: You have the right to ask us to stop or restrict our processing of your personal information.
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Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent.
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Right to Appeal: If we decline to act on your request, you have the right to appeal our decision by replying directly to our refusal notice.
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Managing Marketing Preferences: We may send you promotional emails, and you can opt-out at any time by using the “unsubscribe” option included in our emails. Even if you opt-out of promotional communications, we may still send you non-promotional emails, such as those relating to your account or orders.
You can exercise any of these rights where indicated on our Website or by contacting us using the details provided below.
We will not discriminate against you for exercising these rights. Before responding to your request, we may need to collect information from you (such as your email address or account information) to verify your identity. Where permitted by law, you may designate an authorized agent to make a request on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request within the timeframes required under applicable law.
Complaints
If you have concerns about how we handle your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you reside, you may have the right to appeal our decision through the contact methods provided below or to lodge a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside of the country or region where you reside. Your personal information may also be handled by staff and third-party service providers and partners in those countries.
If we transfer your personal information outside of Europe, we will rely on recognized data transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by relevant UK authorities (as applicable), unless the destination country is deemed to provide an adequate level of data protection.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please contact us by phone or email at jinlianshop@gmail.com, or at the following address:
2301 Brimley Rd, #148B, Toronto, ON, M1S 3L6, Canada