Last Updated: March 5, 2025

Jin Lian International Trading Inc. Return & Refund Policy

Thank you for shopping with Jin Lian International Trading Inc.! We are committed to providing high-quality frozen foods and other products. If you discover any quality issues upon receiving your order, please carefully review the following Return & Refund Policy:

1. Scope of Application

This policy applies to all frozen foods and other products sold by our store.

2. Time Limit for Reporting Quality Issues

If you receive products with quality issues (such as spoilage, damage, or packaging defects), please contact us within 24 hours of receipt and provide relevant photo or video evidence to help us process your request promptly.
Requests submitted after this period will not be accepted.

3. Non-Returnable / Non-Exchangeable Situations

• Returns or exchanges are not accepted for reasons such as personal taste, subjective preference, or mistaken purchase if there is no quality issue.

• Due to the nature of frozen foods, products that have been opened, improperly stored, or spoiled due to failure to follow proper storage instructions will not be eligible for return or exchange.

4. Return & Exchange Process

• In-Store Return/Exchange: If your claim is approved, please bring the product along with the original proof of purchase (receipt or order information) to the store for processing.

• Exchange: Upon verification of a quality issue, you may exchange for the same item or an item of equal value.

• Refund: Refunds will be issued using the original payment method. Processing time is typically 3-5 business days.

5. How to Submit a Claim

Please contact us via our customer service channels (WeChat / phone / social media direct message) and provide your order number, a description of the issue, and supporting photos or videos.

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Thank you for your understanding and support. We look forward to serving you again!

Jin Lian International Trading Inc.